Business Systems Coordinator

Job Summary

Responsible for the coordination of activities associated with the maintenance of the Quality Management System including document creation/revision, internal or external quality audits, and management of the corrective/preventive action system to ensure continuous improvement for SEA.

Specific Duties & Responsibilities

• Project Planning and Execution:
  • Work closely with departments and teams to understand their processes and requirements. Assisting in developing systems for process improvements including but not limited to procedures, work instructions, required documentation.
  • Executes procedure and policy change training, as needed.
• Risk Management:
  • Participate in internal and external audits (ie, corporate, customer or third-party); ensure that all corrective actions identified in audits are addressed, processed, verified, and maintained.
  • As necessary, participate in supplier and co-manufacturer audits.
• Stakeholder Communication:
  • Communicate effectively with internal and external stakeholders, providing regular updates on project status, milestones, and any changes to the project scope.
  • Ensure clear and transparent communication to maintain stakeholder satisfaction.
• Quality Assurance:
  • As necessary, assist or conduct investigations / internal audits and root cause analyses of critical and major Quality incidents.
  • Technical interpretation, guidance, and expertise for relevant quality standards. Demonstrate the ability to vet customer quality requirements for sustainability, suitability and if it can be integrated into current BMS.
• Quality Management Program Conformance:
  • Manage the ISO9001 and ISO14001 certification programs.
  • Monitor and advise on the performance/effectiveness of the QMS, measuring against set indicators.
  • Develop and lead training sessions to ensure the integrity and application of the QMS.
  • Ensure that projects comply with all applicable laws, regulations, and safety standards.
• Sustainability & ESG:
  • Ensure compliance with all interested parties’ environmental regulations and standards.
  • Develop and implement strategies to reduce the environmental impacts, with a focus on minimizing greenhouse gas emissions, energy consumption, and waste generation.
  • Work closely with senior management to integrate sustainability considerations into the overall business strategy.
  • Align sustainability goals with the company’s goals and objectives.
• Performance Metrics and Reporting:
  • Analyze project performance data to identify areas for improvement and implement corrective actions.
  • Collect, organize, and track key quality and process metrics generated from the QMS. Assist departments in the development of meaningful and actionable metrics.
• Continuous Improvement:
  • Foster a culture of continuous improvement within the project management team.
  • Evaluate project management processes and identify opportunities for enhancement, implementing best practices to drive efficiency.
  • Supports and promotes continuous improvement initiatives through auditing and developing effective corrective/preventive action systems.

This position is also required to perform other related duties as assigned by the Business Systems Manager.

Skills/Abilities

• Superior organizational skills
• Excellent verbal and written communication skills
• Able to work effectively with individuals in different situations.
• Proven teambuilding and leadership skills.
• Able to work with technical, sales and management staff.
• Willing to travel domestically or internationally.
• Able to work in a manufacturing plant environment (dusty, dirty and can be warm in the summer heat)
• Proficient with Microsoft office suite (word, excel, ppt)
• Six Sigma Green or Black Belt certification

Education & Experience Requirements

Associate or bachelor’s degree and 3-5 years of industry experience. Certified IATF16949, ISO9001 and ISO14001 Lead Auditor. Working knowledge of VDA standard and Power Platform preferred. Minimum of 1-3 years of experience in maintaining Quality Management Systems in a manufacturing environment. Experience with implementation of a certified QMS is a plus.

Safety Responsibilities

Must comply with all Federal, State, and Local, safety and environmental regulations, along with the Company’s quality, safety, and environmental policies.